FAQ

Frequently Asked Questions

Orders

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via email. Use it to monitor your delivery through the carrier's website.

Can I change or cancel my order?

We can only make changes or cancellations before your order is dispatched. Contact us as soon as possible at support@thesorthouse.com. See our Cancellation Policy for more details.

Shipping

How long does delivery take?

Domestic orders typically arrive within 3–7 business days for standard shipping or 1–3 business days for express shipping. International orders can take 7–21 business days. See our Shipping Policy for full details.

Do you ship internationally?

Yes, we ship to select countries worldwide. Shipping costs and delivery times are calculated at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery on eligible items that are unused, undamaged, and in their original condition with all original packaging and accessories included. Visit our Return and Refund Policy for full details.

How do I exchange an item?

Email us at support@thesorthouse.com with your order number and the item you'd like to exchange, and we'll guide you through the process.

Sizing & Dimensions

How do I choose the right size?

Check the dimensions listed in each product description to ensure your chosen bedside table, nightstand, or side table fits your space. We recommend measuring the available area before placing your order.

Are all your furniture pieces the same size?

No. Our furniture comes in a variety of sizes and designs. Check each product page for specific measurements, including height, width, and depth, before ordering.

Products

How do I care for my The Sort House furniture?

Follow the care instructions provided with each product. As a general rule, clean wooden furniture gently with a soft, dry or slightly damp cloth. Avoid harsh chemicals, abrasive cleaning products, and prolonged exposure to moisture or direct sunlight to help preserve the finish.

Do your furniture pieces require assembly?

Assembly requirements vary depending on the product. Some items may arrive fully assembled, while others may require simple assembly or wall mounting. Please check the individual product description for details.