Cancellation Policy

We understand that plans change. Here is our policy on order cancellations at The Sort House.

Cancelling an Order

If you need to cancel an order, please contact us as soon as possible at support@thesorthouse.com. We will do our best to accommodate your request, but please note that orders can only be cancelled before they have been dispatched.

Orders Already Dispatched

Once an order has been dispatched, it can no longer be cancelled. In this case, you may return the item(s) in accordance with our Return and Refund Policy  once you have received them.

Made-to-Order or Personalised Items

Cancellations are not accepted for made-to-order or personalised furniture items once production has begun, except where required by applicable law.

Refunds on Cancellations

If your cancellation is approved before dispatch, a full refund will be issued to your original payment method within 5–10 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

Contact Us

To request a cancellation, please email us at support@thesorthouse.com with your order number and reason for cancellation.

You can also reach us by phone at +1 864 870 5473.